If you live in the EU or EEA and bought for personal use, you can withdraw from your purchase within 14 days without giving a reason. The 14 days start when you (or someone you chose, other than the carrier) receive the goods, or the last item if your order came in several parcels.
How: email contact@smoothlabs.com before the 14 days are up. Say clearly that you want to withdraw, and include your order number and delivery date.
Then: send the goods back within 14 days of telling us. You pay the direct return cost. We refund everything you paid, including standard shipping (not any extra for a faster option), to your original payment method within 14 days. We may wait until we receive the goods or proof of shipping.
Exceptions: sealed products that were opened after delivery can't be returned for health and hygiene reasons.
Import fees you paid as importer aren't refunded by us. You may be able to reclaim them from your customs authority.
Your 2-year legal guarantee of conformity also applies separately.