EU/EEA customers: you also have a legal 14-day right of withdrawal (see "EU right of withdrawal"). It takes priority over this policy. Switzerland isn't in the EU/EEA, so this policy applies to Swiss customers.
The basics
- Ask within 14 days of delivery.
- Items must be unused, unopened and still sealed, complete, in their original packaging, with proof of purchase.
- Don't send anything back before we've approved your return in writing and given you a return reference and address. The return address may be outside your country.
What we can't take back
- opened or unsealed products (for health and hygiene reasons)
- items with removed or damaged seals, batch numbers or labels
- gift cards, final-sale or discounted items, free gifts
- bundles where any item has been opened
- items bought for resale
Costs
Unless the item was faulty or we sent the wrong one: you pay return shipping, original shipping isn't refunded, and import fees you paid aren't refunded by us. A 15% restocking fee may apply where the law allows.
To start a return, email contact@smoothlabs.com with your order number.