For international orders, the shipping basis is shown at checkout. By default it's DAP: you are the importer, and import duties, import VAT and customs fees are not included in the price. The carrier usually collects them before or at delivery.
- We can't estimate these fees. They depend on your country, the product and the order value, and they change without notice.
- Duty-free thresholds have been removed or lowered in many markets, including the US and the EU. Plan for duties and taxes to apply.
- If checkout says DDP for your destination, we've paid the import duties and taxes shown, and nothing more is due on those at delivery.
- Domestic orders don't go through customs.
Important: if you refuse the parcel or don't pay the import fees, it may be returned, held or destroyed. Shipping, return, customs and storage costs are then deducted from any refund, and refusing delivery doesn't count as a cancellation or return.
Questions? Email us at contact@smoothlabs.com with your order number.