First, check the estimated delivery time for your country (see "How long does delivery take?"). Remember to add 1–2 business days of processing, and that time in customs isn't included.
Gaps of several days with no new scan are normal on international routes, especially during customs clearance. Common reasons for delays: customs inspections, carrier backlogs, weather, strikes, holidays and incorrect addresses.
If your parcel is well past the estimated range, contact us. Extreme delays and lost parcels are covered by our free shipping protection: we'll replace or refund your order 100%. Email us at contact@smoothlabs.com with your order number.